Centaur Solutions For Customer Support: Amplifying AI Efficiency with Human Empathy When customer service systems are poorly planned, people can get trapped in automation loops. This results in experie…
Our “Smart” Devices Still Have a Blue Light Problem — But There Are Solutions Many appliances often glow bright blue at night. I recently spent the night at a friend’s house.…
Double Apple Pie — Case + MJ Apple’s recently-announced but belated embrace of AI is being called “boring” by some fans of ChatGPT. My perspective is somewhat different — because AI helped me…
I’m very excited to announce the launch of the Calm Tech Institute, a new design organization creating standards for technology which respect our time, attention, and humanity. Our…
Meet me at CES 2024! I’m helping launch the latest product from mui Lab, an award-winning creator of home devices based on Calm Technology principles. I’ve been advising…
Monsieur Hulot encounters a massive office culture in Jacques Tatit’s 1967 film Playtime Amber Case is author of Calm Technology and a Research Director at the Metagovernance Project. A…
Three ways of reacting to stimulus. Image by Michael Zargham x mj5. Have you ever read a post online that made you extremely upset, then found yourself resorting to…
In the 70’s cult classic Silent Running, the hero captains a starship with massive greenhouses. Fan art by u/No7er of Reddit’s /StarshipPorn When we think about calm technology…
Punting on the Cam: A punter sharing Cambridge history with a couple under the Bridge of Sighs on the Cambridge University campus. I just spent a summer studying…
Sometimes we need to tell our devices what to do. Illustration by the author. If you’re lucky, you awake in the morning to an overeager puppy who bounds onto…
Inside the Very Human Origin of the Term “Artificial Intelligence” — And Its Seven Decade Boom/Bust Cycle With so much growing interest and fear around AI, it may be helpful…
Windows are the ultimate pass-through technologies. The best example of a technology interface is one you rarely notice — even if it’s powerfully enhancing your reading experience of these words…