Tag: customer service

A Centaur Solution For Customer Support: Amplifying AI Efficiency with Human Empathy

Centaur Solutions For Customer Support: Amplifying AI Efficiency with Human Empathy When customer service systems are poorly planned, people can get trapped in automation loops. This results in experie…

Post date 4th September 2024
Post author By Amber Case
Post categories In English

Why do brands lose their chill? How bots, algorithms, and humans can work together on social media

Ethnography Matters

Editor’s Note: The fourth contributor to the Co-designing with machines edition is Molly Templeton (@mollymeme), digital and social media expert, Director of Social Media at Everybody …

Post date 17th June 2016
Post author By Molly Templeton
Post categories In English