Happy Holidays 2022
I am long overdue for an update here, and I hope to get to that in Q1. My health really took a serious downturn, and I haven’t had…
Tag: cross-posted
Pride Month 2022
I personally have mixed feelings about Pride Month this year. We do have a lot to celebrate, but there are lots of reasons for concern, too. Here are…
Transgender Day of Visibility 2022
Here are some of my reflections and reading recommendations on Transgender Day of Visibility, and a bit about how we’re talking about it at ZS.
Interview with Brave UX
This blog post is the transcription of a podcast I did with Brendan Jarvis in early February. He’s done a number of interview with senior folks in the…
A Perspective on Social Justice
Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is the assumption that trauma recovery is the reclamation…
Fairygodboss interview
Who better to lead User Experience than an anthropologist? Meet Natalie Hanson. She’s a Principal at ZS, where she provides human-centered strategy, research and design for clients. In…
Organizational Transformation
Research as a Vehicle for Organizational Transformation A week or so ago I had the opportunity to speak with Lou Rosenfeld about my career, and our second Advancing…
Coming Out Day 2020
This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest to the LGBTQ+ community and our allies. It’s…
LGBTQ+ Civil Rights
It’s been a rollercoaster few weeks in the world of LGBTQ politics, and I thought it might be useful to provide a summary for those that may not…
AI and User Experience: As Always, the User Comes First
In this interview with my colleague Arun Shastri, we talk about the value and importance of bringing a UX perspective to our work in AI.
Avoiding ‘Manels’
At ZS, our firm-wide Inclusion and Diversity initiative is picking up steam, and it’s generating a lot of interesting and thought-provoking discussion about how we can continue to…
A chat with the Advancing Research community
An abbreviated reprise of my UX Camp Chicago keynote, where I field questions from Lou Rosenfeld’s Advancing Research community about tackling interdisciplinary collaboration in a practical, empatheti…