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Organizational Transformation

Natalie Hanson , January 16th, 2021


Research as a Vehicle for Organizational Transformation A week or so ago I had the opportunity to speak with Lou Rosenfeld about my career, and our second Advancing…


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Advancing Research 2020

Natalie Hanson , April 1st, 2020


Even though I’m not technically on the hook for tripnotes for #AR2020, I’ve enjoyed having a more relaxed approach to capturing some of the key messages coming out…


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AI and User Experience: As Always, the User Comes First

Natalie Hanson , November 20th, 2019


In this interview with my colleague Arun Shastri, we talk about the value and importance of bringing a UX perspective to our work in AI.


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Closing Keynote: Amplify. Not Optimize.

Natalie Hanson , October 26th, 2019


In the closing keynote of @designopssummit, ⁦@daveixd⁩ shares his perspectives on the evolution of DesignOps, and the role we all need to play in amplifying the right things…


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Learning over Outcomes

Natalie Hanson , October 26th, 2019


In this @designopssummit presentation, @heyBFal shares some of the ways that Google uses principles from Montessori to encourage a learning culture.


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Leading Through Change

Natalie Hanson , October 26th, 2019


In this @designopssummit presentation, @purvidesign shares some of her learnings from driving centralization of and lasting change for design at Visa.


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Design is Not the Frosting on the Scaled Agile Layer Cake

Natalie Hanson , October 26th, 2019


In this @designopssummit presentation, @erinhauber shows us how she made the most of her org’s transition to SAFe, carving out room for design in spite of it’s almost…


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Setting the Table for Dynamic Change

Natalie Hanson , October 26th, 2019


In this interactive @designopssummit presentation, we hear from @alisonrand @FreyJacqui about how an understanding of Change Management can help us be more effective as a DesignOps leader.


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“Prototype” vs “Prototype”—Breaking Down and Rebuilding Our Understanding of What We Do

Natalie Hanson , October 26th, 2019


In this @designopssummit we learn from @DesignerGeeking about the challenges of establishing common understanding in a new disciplinary team, and how DesignOps can help.


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Transforming Strategic Research Capacity through Democratization

Natalie Hanson , October 26th, 2019


In this @designopssumit presentation, @MarjorieSample and @keshiekay share their lessons from teaching designers how to do evaluative research, and the benefits to all involved.


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Lessons From the DesignOps Journey of the World’s Largest Travel Site

Natalie Hanson , October 25th, 2019


In this @designopssumsit presentation by @eniola5, we learn about the cultural challenges of making large scale change when attempting to standardize a design system across organizational silos.


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DesignOps in Wonderland

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, we hear about the journey and evolution of DesignOps at ExpressScripts in the context of an Agile transformation, as well as significant growth and…


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Debunking the Myths of Cross-Disciplinary Collaboration

Natalie Hanson , October 24th, 2019


Day2 of @designopssummit! To start of the day, we heard from @alanstairs about what it *really* takes to lead great cross-functional teams.


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The Bigger Picture: A Panel Discussion

Natalie Hanson , October 24th, 2019


In this panel presentation, leaders in the field @jcoronado1 @crystalcy @guneetc79 @rachelposman share their thoughts with @louisrosenfeld on @designopssummit conference themes.


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Distributed Design Operations Management

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, we get some practical guidance from @jilannawilson about the role that leaders can play in making remote teams work.


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Expensive Routers Create Connections

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, @indrapendence shares how she used human-centered approaches to improve collaboration within and across teams, while still taking care of herself.


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Group Activity: A Deep Dive Into Value and Outcomes

Natalie Hanson , October 24th, 2019


In this interactive @designopssummit session, @bettay and Kamdyne Moore share an initial measurement framework for DesignOps, and solicited audience feedback.


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Measuring the Designer Experience

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, Kim Fellman Cohen shares how @pinterest used Design Thinking to pilot and measure improvements to employee satisfaction of their designers.


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Real Talk: Proving Value through a Scrappy Playbook

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, Dianne Que shares her experiences in creating a ‘scrappy’ playbook, measuring impact, and how to weather change in a dynamic organization.


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Measuring What Matters

Natalie Hanson , October 23rd, 2019


In this @designsopsummit talk, Kristin Wisnewski shares how IBM’s Office of the CIO makes measurement of impact central to their work.


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Opening Keynote: Process and Ambiguity

Natalie Hanson , October 23rd, 2019


The @designopsummit kicked off this morning with keynoter @amythibodeau, who shared how she uses frameworks from economics to prioritize where her UX Ops team focuses their efforts.


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Sharing & Communicating User Research

Natalie Hanson , April 6th, 2019


This blog post is a transcript of a podcast / interview I did earlier this year with Zack Naylor, the CEO of Aurelius. Among other things, we discussed…


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Design Ops 2018 – Recap

Natalie Hanson , January 22nd, 2019


This post is a brief recap of all the presentations at the 2018 Design Operations Summit, and includes links to the full length blog posts.  At the end…


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A chat with the Advancing Research community

Natalie Hanson , December 7th, 2018


An abbreviated reprise of my UX Camp Chicago keynote, where I field questions from Lou Rosenfeld’s Advancing Research community about tackling interdisciplinary collaboration in a practical, empatheti…


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