Tag: user experiencePage 1 of 2

Ways of Looking: Alternative Encounters with Art and Artifacts

Susan Shih Chang , September 16th, 2021


“When we encounter something beautiful, we usually experience two kinds of reactions. One may be moved by learning the background of the work or the artist, while the…


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Organizational Transformation

Natalie Hanson , January 16th, 2021


Research as a Vehicle for Organizational Transformation A week or so ago I had the opportunity to speak with Lou Rosenfeld about my career, and our second Advancing…


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Advancing Research 2020

Natalie Hanson , April 1st, 2020


Even though I’m not technically on the hook for tripnotes for #AR2020, I’ve enjoyed having a more relaxed approach to capturing some of the key messages coming out…


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Dark Patterns, or Shades of Grey?

Alex Beattie , December 17th, 2019


Screen Time app. Credit: Apple Press Kit Auto-playing videos. Bottomless social media newsfeeds. Accentuated “I consent” buttons. The internet may appear as a Choose Your Own Adventure, but…


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AI and User Experience: As Always, the User Comes First

Natalie Hanson , November 20th, 2019


In this interview with my colleague Arun Shastri, we talk about the value and importance of bringing a UX perspective to our work in AI.


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Closing Keynote: Amplify. Not Optimize.

Natalie Hanson , October 26th, 2019


In the closing keynote of @designopssummit, ⁦@daveixd⁩ shares his perspectives on the evolution of DesignOps, and the role we all need to play in amplifying the right things…


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Learning over Outcomes

Natalie Hanson , October 26th, 2019


In this @designopssummit presentation, @heyBFal shares some of the ways that Google uses principles from Montessori to encourage a learning culture.


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Leading Through Change

Natalie Hanson , October 26th, 2019


In this @designopssummit presentation, @purvidesign shares some of her learnings from driving centralization of and lasting change for design at Visa.


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Design is Not the Frosting on the Scaled Agile Layer Cake

Natalie Hanson , October 26th, 2019


In this @designopssummit presentation, @erinhauber shows us how she made the most of her org’s transition to SAFe, carving out room for design in spite of it’s almost…


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Setting the Table for Dynamic Change

Natalie Hanson , October 26th, 2019


In this interactive @designopssummit presentation, we hear from @alisonrand @FreyJacqui about how an understanding of Change Management can help us be more effective as a DesignOps leader.


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“Prototype” vs “Prototype”—Breaking Down and Rebuilding Our Understanding of What We Do

Natalie Hanson , October 26th, 2019


In this @designopssummit we learn from @DesignerGeeking about the challenges of establishing common understanding in a new disciplinary team, and how DesignOps can help.


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Transforming Strategic Research Capacity through Democratization

Natalie Hanson , October 26th, 2019


In this @designopssumit presentation, @MarjorieSample and @keshiekay share their lessons from teaching designers how to do evaluative research, and the benefits to all involved.


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Lessons From the DesignOps Journey of the World’s Largest Travel Site

Natalie Hanson , October 25th, 2019


In this @designopssumsit presentation by @eniola5, we learn about the cultural challenges of making large scale change when attempting to standardize a design system across organizational silos.


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DesignOps in Wonderland

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, we hear about the journey and evolution of DesignOps at ExpressScripts in the context of an Agile transformation, as well as significant growth and…


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Debunking the Myths of Cross-Disciplinary Collaboration

Natalie Hanson , October 24th, 2019


Day2 of @designopssummit! To start of the day, we heard from @alanstairs about what it *really* takes to lead great cross-functional teams.


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The Bigger Picture: A Panel Discussion

Natalie Hanson , October 24th, 2019


In this panel presentation, leaders in the field @jcoronado1 @crystalcy @guneetc79 @rachelposman share their thoughts with @louisrosenfeld on @designopssummit conference themes.


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Distributed Design Operations Management

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, we get some practical guidance from @jilannawilson about the role that leaders can play in making remote teams work.


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Expensive Routers Create Connections

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, @indrapendence shares how she used human-centered approaches to improve collaboration within and across teams, while still taking care of herself.


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Group Activity: A Deep Dive Into Value and Outcomes

Natalie Hanson , October 24th, 2019


In this interactive @designopssummit session, @bettay and Kamdyne Moore share an initial measurement framework for DesignOps, and solicited audience feedback.


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Measuring the Designer Experience

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, Kim Fellman Cohen shares how @pinterest used Design Thinking to pilot and measure improvements to employee satisfaction of their designers.


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Real Talk: Proving Value through a Scrappy Playbook

Natalie Hanson , October 24th, 2019


In this @designopssummit presentation, Dianne Que shares her experiences in creating a ‘scrappy’ playbook, measuring impact, and how to weather change in a dynamic organization.


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Measuring What Matters

Natalie Hanson , October 23rd, 2019


In this @designsopsummit talk, Kristin Wisnewski shares how IBM’s Office of the CIO makes measurement of impact central to their work.


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Opening Keynote: Process and Ambiguity

Natalie Hanson , October 23rd, 2019


The @designopsummit kicked off this morning with keynoter @amythibodeau, who shared how she uses frameworks from economics to prioritize where her UX Ops team focuses their efforts.


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The Messiness of Ethnography

Leonore Phillips , July 2nd, 2019


Damien Newman created “the squiggle” to convey the messiness of the design process.(CC by 2.0)   Leaving academia forced me to think more deeply and critically about ethnography…


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