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Susan Shih Chang , September 16th, 2021
“When we encounter something beautiful, we usually experience two kinds of reactions. One may be moved by learning the background of the work or the artist, while the…
Natalie Hanson , January 16th, 2021
Research as a Vehicle for Organizational Transformation A week or so ago I had the opportunity to speak with Lou Rosenfeld about my career, and our second Advancing…
Natalie Hanson , April 1st, 2020
Even though I’m not technically on the hook for tripnotes for #AR2020, I’ve enjoyed having a more relaxed approach to capturing some of the key messages coming out…
Alex Beattie , December 17th, 2019
Screen Time app. Credit: Apple Press Kit Auto-playing videos. Bottomless social media newsfeeds. Accentuated “I consent” buttons. The internet may appear as a Choose Your Own Adventure, but…
Natalie Hanson , November 20th, 2019
In this interview with my colleague Arun Shastri, we talk about the value and importance of bringing a UX perspective to our work in AI.
Natalie Hanson , October 26th, 2019
In the closing keynote of @designopssummit, @daveixd shares his perspectives on the evolution of DesignOps, and the role we all need to play in amplifying the right things…
In this @designopssummit presentation, @heyBFal shares some of the ways that Google uses principles from Montessori to encourage a learning culture.
In this @designopssummit presentation, @purvidesign shares some of her learnings from driving centralization of and lasting change for design at Visa.
In this @designopssummit presentation, @erinhauber shows us how she made the most of her org’s transition to SAFe, carving out room for design in spite of it’s almost…
In this interactive @designopssummit presentation, we hear from @alisonrand @FreyJacqui about how an understanding of Change Management can help us be more effective as a DesignOps leader.
In this @designopssummit we learn from @DesignerGeeking about the challenges of establishing common understanding in a new disciplinary team, and how DesignOps can help.
In this @designopssumit presentation, @MarjorieSample and @keshiekay share their lessons from teaching designers how to do evaluative research, and the benefits to all involved.
Natalie Hanson , October 25th, 2019
In this @designopssumsit presentation by @eniola5, we learn about the cultural challenges of making large scale change when attempting to standardize a design system across organizational silos.
Natalie Hanson , October 24th, 2019
In this @designopssummit presentation, we hear about the journey and evolution of DesignOps at ExpressScripts in the context of an Agile transformation, as well as significant growth and…
Day2 of @designopssummit! To start of the day, we heard from @alanstairs about what it *really* takes to lead great cross-functional teams.
In this panel presentation, leaders in the field @jcoronado1 @crystalcy @guneetc79 @rachelposman share their thoughts with @louisrosenfeld on @designopssummit conference themes.
In this @designopssummit presentation, we get some practical guidance from @jilannawilson about the role that leaders can play in making remote teams work.
In this @designopssummit presentation, @indrapendence shares how she used human-centered approaches to improve collaboration within and across teams, while still taking care of herself.
In this interactive @designopssummit session, @bettay and Kamdyne Moore share an initial measurement framework for DesignOps, and solicited audience feedback.
In this @designopssummit presentation, Kim Fellman Cohen shares how @pinterest used Design Thinking to pilot and measure improvements to employee satisfaction of their designers.
In this @designopssummit presentation, Dianne Que shares her experiences in creating a ‘scrappy’ playbook, measuring impact, and how to weather change in a dynamic organization.
Natalie Hanson , October 23rd, 2019
In this @designsopsummit talk, Kristin Wisnewski shares how IBM’s Office of the CIO makes measurement of impact central to their work.
The @designopsummit kicked off this morning with keynoter @amythibodeau, who shared how she uses frameworks from economics to prioritize where her UX Ops team focuses their efforts.
Leonore Phillips , July 2nd, 2019
Damien Newman created “the squiggle” to convey the messiness of the design process.(CC by 2.0) Leaving academia forced me to think more deeply and critically about ethnography…