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user experience

Advancing Research 2020

Even though I’m not technically on the hook for tripnotes for #AR2020, I’ve enjoyed having a more relaxed approach to capturing some …


→Natalie Hanson

Dark Patterns, or Shades of Grey?

Screen Time app. Credit: Apple Press Kit Auto-playing videos. Bottomless social media newsfeeds. Accentuated “I consent” buttons. The internet may appear as …


→Platypus

Learning over Outcomes

In this @designopssummit presentation, @heyBFal shares some of the ways that Google uses principles from Montessori to encourage a learning culture.


→Natalie Hanson

Leading Through Change

In this @designopssummit presentation, @purvidesign shares some of her learnings from driving centralization of and lasting change for design at Visa.


→Natalie Hanson

DesignOps in Wonderland

In this @designopssummit presentation, we hear about the journey and evolution of DesignOps at ExpressScripts in the context of an Agile transformation, …


→Natalie Hanson

Measuring What Matters

In this @designsopsummit talk, Kristin Wisnewski shares how IBM’s Office of the CIO makes measurement of impact central to their work.


→Natalie Hanson

The Messiness of Ethnography

Damien Newman created “the squiggle” to convey the messiness of the design process.(CC by 2.0)   Leaving academia forced me to think …


→Platypus